General Return Policy

For physical goods, you have 30 days to return them from the date you received your order.

Shipping charges are not refundable, and Ownjoye does not cover any costs for the return.

To initiate a return, please email [email protected] with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

All pattern sales are final. No refund is offered once you complete checkout.